Amazon Connect Customer
Pricing Estimation Playground

Month Year Drag from an orange port on the left to a port on the right to connect. Rates from Connect Customer pricing. Plan: Amazon Connect Customer Region: eu-central-1 ▶ Watch video
Incoming Channels
Voice inbound
0 minutes / month
Voice outbound
0 minutes / month
Email
0 contacts
Chat
0 messages / month
Monthly total
$0
ARR
$0
Handling & Routing
Agent
Human handling — drives channel usage & recordings
$0.00 / month
Lambda
Requests $0.20/1M + duration (1024 MB). Invocations per arrow.
0 invocations / month
Additional costs for other serverless services (S3, DynamoDB, etc.) not included.
Case
per case ($0.12)
0 cases / month
Tasks
Task as routable task assignments
SES Mail
Email via SES ($0.0001). NOT billed as Connect Email.
Step-by-Step Guides
Billed per guide step. Set steps per connection below.
0 steps / month
Bedrock
Bedrock classification
LLM classification per contact. Priced per 1M in/out tokens (eu-central-1).
0 tokens / month
In-region Cross-region Inference
Bedrock handling
LLM handling per contact. Priced per 1M in/out tokens (eu-central-1).
0 tokens / month
In-region Cross-region Inference
Data
S3
$0.0245 per GB-month
$0.00 / month
DynamoDB
$0.00 / month
Customer Profiles with imported Data
Standard profiles are free.
Custom attribute customer profiles utilized daily (note 2): merging, searching, reading, or exporting profiles with imported data. $0.005 per profile utilized daily.
$0.00 / month

Percentages set how much of each channel's volume flows to each target. Edit them in the table below.

Connections (n : m) — flow percentages

No connections yet. Drag from a left port to a right port.

Pricing breakdown

ItemCategoryUnitsRateMonthly
Monthly total$0.00